Refund and Returns Policy
Mistaken Returns
Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
If you have accidentally sent the wrong item to Amazon, please contact Customer Service as soon as possible as Amazon does not store mistakenly sent items. Amazon cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.
Statutory Cancellation Right
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of our Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right please visit our Returns Support Centre.
Our Voluntary Returns Policy
As well as your statutory cancellation rights described above, you can return most products from the Amazon sites to Amazon within 30 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please visit our Returns Support Centre.
Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.
Returns Costs & Methods
Amazon will refund the cost of sending an item back to us if it was sold or dispatched by Amazon (made-on-demand Collection items from The Drop, that are not defective, damaged or incorrect, are not eligible for free returns. See more information here). In many cases, we’ll provide you with a pre-paid returns label. If the item you purchased is not eligible for Free Return, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label.
Other Statutory Rights
You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.
If you need to contact us by post, please write to:
69 Banstead Road,
Carshalton, Surrey,
SM5 3NP,
England
Defective Items After 30 Days
Troubleshooting and product support may be available to resolve any issues with your product, as outlined in the Product Support Help page. If your item becomes defective after the Amazon return period, Amazon will repair any defective item. The repair will be completed by the manufacturer or by a third-party repair service provider authorised by the manufacturers to repair their products
Removal of personal data
When returning a product for any reason, you must do so in the exact conditions you received it from Amazon. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so.