FAQ's

Frequently Asked Questions

Shipping and Delivery

How do you handle shipping?

Delivery is free on every order. We send orders with tracked services from Royal Mail, Yodel and other UK couriers, and most orders arrive within 1 to 3 working days of dispatch. For full details, please see our Shipping Policy.

Where do you deliver?

We deliver to England, Wales and Scotland. We are currently unable to deliver to Northern Ireland, the Isle of Man, the Channel Islands, BFPO addresses or PO Boxes, and we do not offer international shipping at this time.

Payment Options

What payment methods can I use?

You can pay securely by credit or debit card, PayPal, Shop Pay or Google Pay. You'll see all available options at checkout.

Order Management

How can I reach out if I have questions about my order?

We're here to help! You can get in touch with our customer support team through the contact form on our website or by emailing us at info@mypurecore.com.

Is it possible to modify my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact our support team immediately. While we can't guarantee changes, we'll do our best to accommodate your request if the order hasn't been dispatched yet.

Order Tracking

How can I keep track of my shipment?

Once your order is on its way, we'll email you the tracking details. You can use them on the courier's website to get real-time updates on your parcel.

Returns and Refunds

What if I need to return an item?

You can return most items within 30 days of delivery. Please contact us first at info@mypurecore.com with your order number. Full details are in our Refund Policy.