Frequently Asked Questions


Shipping and Delivery

How do you handle shipping?

We deliver orders using Royal Mail to ensure your orders reach you promptly. For detailed shipping information, please refer to our Shipping Policy in the footer of our website. 

Can I get my order delivered outside the UK?

Currently, we're focusing on providing the best service within the UK. We don't offer international shipping at this time, but we're always evaluating expansion opportunities.


Payment Options

What payment methods can I use?

We offer a variety of secure payment options to suit your preferences, including major credit cards, digital wallets, and bank transfers. You'll see all available options at checkout.


Order Management

How can I reach out if I have questions about my order?

We're here to help! You can easily get in touch with our customer support team through the contact form on our website or by emailing us at: info@mypurecore.com 

Is it possible to modify my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact our support team immediately. While we can't guarantee changes, we'll do our best to accommodate your request if the order hasn't been processed yet.


Order Tracking

How can I keep track on my shipment?

Once your order is on its way, you'll receive a tracking number. You can use this number on the Royal Mail tracking website to get real-time updates on your package's journey.


Returns and Refunds

What if I need to return an item?

We want you to be completely satisfied with your purchase. Our returns policy is designed to be fair and straightforward. You can find all the details in the Customer Service section of our website.