Shipping policy

Last updated: 2 November 2026

This policy explains where we deliver, how long delivery takes and what to do if there is a problem with your parcel.

1. Free UK delivery on every order

Delivery is free on all orders to the areas listed below, with no minimum spend and no extra charge at checkout. All prices are shown in pounds sterling (GBP) and include VAT.

2. Where we deliver

We deliver to addresses in England, Wales and Scotland, including the Scottish Highlands and islands.

We are unable to deliver to Northern Ireland, the Isle of Man, the Channel Islands, BFPO addresses or PO Boxes, and we do not currently deliver outside the UK.

3. Dispatch

We process orders Monday to Friday, excluding UK bank holidays. Paid orders are usually dispatched the next working day and always within 2 working days.

4. Delivery times

Standard delivery is by a tracked service with Royal Mail or Yodel and usually arrives within 1 to 3 working days of dispatch. Larger or heavier items may be sent with Parcelforce, DPD or UPS and can arrive in more than one parcel. Delivery times are estimates and are not guaranteed.

5. Tracking

Where tracking is available from the courier, we will email you the tracking details once your order has been dispatched.

6. Delivery address

Please check your address and postcode carefully at checkout. We may not be able to change an address once an order has been dispatched. If you spot a mistake, contact us straight away and we will do what we can. If a parcel is returned to us because the address was incomplete, incorrect or could not be delivered, we will contact you to arrange redelivery.

7. Delays, damaged or missing parcels

Deliveries can occasionally be delayed by weather, carrier disruption or busy periods. If your order has not arrived within the estimated time, contact us with your order number and we will chase it with the carrier.

If your parcel arrives damaged, please take photos of the packaging and contents and contact us as soon as possible. If tracking shows a parcel as delivered but you have not received it, please check with neighbours and any safe place first, then let us know. See our Refund Policy for damaged, faulty or incorrect items.

8. Contact us

Email: info@mypurecore.com